Frequently Asked Questions


  1. What are the features of ALTITUDE?

    A. Real-time Fund Transfer Between Own Accounts Of Prime Bank Limited

    B. Real-time Fund Transfer To Third Party Beneficiary Accounts Of Prime Bank Limited

    C. Fastest Inter Bank Fund Transfer through BEFTN (Any Bank, Any Branch)

    D. Credit Card Bill Payment

    E. Real-time Balance Enquiry

    F. Real-time FDR & Deposit Scheme Information

    G. Real-time Loan Information

    H. Real-time Transaction Search, from the creation of the account

    I. Real-time Statement Download, from the creation of the account

    J. Instant recharge of prepaid/postpaid mobile account of any local telecom operator.


  2. What are the charges for using the service?

    A fee of Tk.500 with 15% VAT shall be charged annually as Account maintenance fee of Internet Banking Service (Regular). This is to be noted that the management has right to modify charges at any time. If any modification takes place, the Customers will be informed immediately through ALTITUDE website.


  3. What are the conditions for Fund Transfer in addition to having required balance?

    For different type of Transactions like 'Fund Transfer Self' or 'Intra Bank Fund Transfer' or 'Inter Bank Fund Transfer' etc, the conditions are on the corresponding web pages for Transaction. These conditions may include: maximum no. of transaction per day, maximum payment amount per day etc. These conditions may vary for different type of Transactions. For example: for Fund Transfer between own accounts, maximum no. of transaction per day is 10 and maximum payment amount per day is 5,00,000 BDT. but for Inter Bank Fund Transfer, maximum no. of transaction per day is 10 and maximum payment amount per day is 3,00,000 BDT.

    If any change in the conditions take place, the clients will be informed immediately through the correspoding ALTITUDE web page.

    Moreover, upon clicking on the 'Validate Transaction' button in the transaction page, ALTITUDE will have the transaction validated by the Core Banking System (T24) in real-time. You will be able to commit the transaction only if the Core Banking System doesn't raise any validation error on the requested transaction.


  4. What are the accounts that should be mentioned in the application form?

    Only CD (Current), SB (Savings), SND (Special Notice Deposit), Continuous-Loan accounts that belong to the same Core Banking (T24) Customer ID, should be mentioned in the application form. These are the transaction accounts from which you will be able to perfrom Fund Transfer through ALTITUDE. Other accounts like FDRs, Deposit Schemes and Loans that are attached with the same Core Banking (T24) Customer ID, will be available automatically.


  5. What is the purpose of the function 'Add Account' under the menu 'Management'?

    If you want to add another CD or SB or SND or Continuous-Loan account of your own that belongs to the same Core Banking (T24) Customer ID with which your ALTITUDE user is attached, you have to place the request to your help desk Branch through this funciton. The requested account will be accessible after your help desk Branch authorizes the request.


  6. What is the purpose of the function 'Add Beneficiary' under the menu 'Management'?

    If you want to transfer fund to someone's Prime Bank account in real-time, than you will have to add that account as 'Beneficiary' through this function.


  7. Do I have to perform 'add beneficiary' every time I want to perform fund transfer?

    No.


  8. Can I pay credit card bill of others?

    Yes.


  9. Can Joint A/C holders avail the service?

    Yes. If the Joint A/C is of nature 'anyone can operate' or 'either or survivor', then 'Fund Transfer' can be enabled, otherwise 'Fund Transfer' will be disabled. Each owner of the Joint A/C should sign a separate application nominating a single owner to operate the A/C with or without 'Fund Transfer' service through Internet Banking and only the nominated person should fill up the Internet Banking application form.


  10. Which types of A/C can be added to ALTITUDE with Fund Transfer enabled?

    Savings/Current/SND/SOD, Individual A/C: Fund Transfer can be enabled.

    Savings/Current/SND/SOD, Joint A/C: Fund Transfer can be enabled if and only if A/C operation mode is 'anyone can operate' or 'either or survivor'.

    Current/SND/SOD, Proprietorship A/C: Fund Transfer can be enabled.

    Current/SND, Partnership A/C: Fund Transfer can be enabled if and only if A/C operation mode is 'anyone can operate' or 'either or survivor'.

    SOD, Partnership A/C: Fund Transfer cannot be enabled.

    Current/SND/SOD, Limited Company: Fund Transfer can be enabled.

    Savings, Trustee A/C: Fund Transfer can be enabled.

    Savings, Club/Society/School/College/University/Madrasha A/C: Fund Transfer can be enabled.

    Project Account (Public & Private Sector): Fund Transfer cannot be enabled.

    Joint Venture Account: Fund Transfer cannot be enabled.

    NGO Account (Local & Foreign): Fund Transfer cannot be enabled.

    Foreign Company/Organization: Fund Transfer cannot be enabled.


  11. How many accounts can be added?

    All accounts of same T24 Customer ID can be added.


  12. Does a Customer has to go to the home Branch to sign up for the service?

    No. The Customer may request any Prime Bank Branch to open ALTITUDE account.


  13. Can a NRB (Non-Resident Bangladeshi) avail the service?

    Yes, but with 'Fund Transfer' disabled.


  14. Can Branch open ALTITUDE account for a NRB (Non-Resident Bangladeshi) who is currently unable to come to Bangladesh?

    Yes, but with 'Fund Transfer' disabled.


  15. I have signed up for the service with one SB (Savings) and one FC (Foreign Currency) account with 'Fund Trasnfer' enabled. Can I debit from FC account?

    Even if the 'Fund Transfer' is enabled, using the FC account you will only be able to pay International Credit Card bill. For other fund transfer services, you will not be able to choose FC account as debit account, but other SB accounts can be chosen as usual.


  16. I have signed up for the service with one Non-Resident Taka Account (NRTA) and/or one Non-resident Investor's Taka Account(NITA) with 'Fund Trasnfer' enabled. Can I debit from this type of account?

    Even if the 'Fund Transfer' is enabled, you will not be able to debit from this type of account.


  17. What are the Security Features of ALTITUDE?

    ALTITUDE website is 'https' enabled which means that communication between client device and ALTITUDE server takes place over an encrypted as well as a secured channel. Look at the web address of the ALTITUDE web site: https://pib.primebank.com.bd

    ALTITUDE website is verified by Verisign with 'Verisign Class 3 Extended Validation SSL Certificate'. Verisign is the world's most renowned Certificate Authority (CA) for issuing SSL Certificates. You may click on the green bar beside or over the address bar when the ALTITUDE website is loaded to see the details of the Certificate.

    Two-factor authentication (2FA) is an approach to authentication which requires the presentation of "two or more" of the three authentication factors: "Something the user knows", "Something the user has", and "Something the user is". ALTITUDE uses Two-Factor Authentication (2FA) to authorize an Internet Banking User to perform any transaction. A user will need the Internet Banking Login ID and Password (Factor 1: Something the user knows) to login to the application. When the user initiates a fund transfer, a temporary secret code is sent to user's mobile's inbox (Factor 2: Something the user has), this code must be correctly given by the user to execute the fund transfer.

    Once a Customer logs in to ALTITUDE, if he/she stays idle for more than 5 minutes, his/her session will expire automatically and he/she will have to re-log in to ALTITUDE to access his/her A/C(s).

    If any Customer Information of ALTITUDE is to be changed, only user himself can place the request through ALTITUDE, Branch have the authority to authorize the request only, Branch itself can't initiate/make any change in the Customer information.

    Moreover, each activity of the ALTITUDE user is logged by ALTITUDE for audit trail.