Frequently Asked Questions
  1. What are the features of ALTITUDE?

    A. Real-time Fund Transfer Between Own Accounts Of Prime Bank Limited

    B. Real-time Fund Transfer To Third Party Beneficiary Accounts Of Prime Bank Limited

    C. Fastest Inter Bank Fund Transfer through BEFTN (Any Bank, Any Branch)

    D. Credit Card Bill Payment

    E. Real-time Balance Enquiry

    F. Real-time FDR & Deposit Scheme Information

    G. Real-time Loan Information

    H. Real-time Transaction Search, from the creation of the account

    I. Real-time Statement Download, from the creation of the account

    J. Instant recharge of prepaid/postpaid mobile account of any local telecom operator.


  2. What are the charges for using the service?

    Account maintenance fee of Internet Banking Service (Regular) is free of cost. This is to be noted that the management has right to modify charges at any time. If any modification takes place, the Customers will be informed immediately through ALTITUDE website.


  3. What are the conditions for Fund Transfer in addition to having required balance?

    For different type of Transactions like 'Fund Transfer Self' or 'Intra Bank Fund Transfer' or 'Inter Bank Fund Transfer' etc, the conditions are on the corresponding web pages for Transaction. These conditions may include: maximum no. of transaction per day, maximum payment amount per day etc. These conditions may vary for different type of Transactions. For example: for Fund Transfer between own accounts, maximum no. of transaction per day is 10 and maximum payment amount per day is 5,00,000 BDT. but for Prime Bank credit card bill payment, maximum no. of transaction per day is 20 and maximum payment amount per day is 10,00,000 BDT.

    If any change in the conditions take place, the clients will be informed immediately through the correspoding ALTITUDE web page.

    Moreover, upon clicking on the 'Validate Transaction' button in the transaction page, ALTITUDE will have the transaction validated by the Core Banking System (T24) in real-time. You will be able to commit the transaction only if the Core Banking System doesn't raise any validation error on the requested transaction.


  4. What are the accounts that should be mentioned in the application form?

    Only CD (Current), SB (Savings), SND (Special Notice Deposit), Continuous-Loan accounts that belong to the same Core Banking (T24) Customer ID, should be mentioned in the application form. These are the transaction accounts from which you will be able to perfrom Fund Transfer through ALTITUDE. Other accounts like FDRs, Deposit Schemes and Loans that are attached with the same Core Banking (T24) Customer ID, will be available automatically.


  5. What is the purpose of the function 'Add Account' under the menu 'Management'?

    If you want to add another CD or SB or SND or Continuous-Loan account of your own that belongs to the same Core Banking (T24) Customer ID with which your ALTITUDE user is attached, you have to place the request to your help desk Branch through this funciton. The requested account will be accessible after your help desk Branch authorizes the request.


  6. What is the purpose of the function 'Add Beneficiary' under the menu 'Management'?

    If you want to transfer fund to someone's Prime Bank account in real-time, than you will have to add that account as 'Beneficiary' through this function.


  7. Do I have to perform 'add beneficiary' every time I want to perform fund transfer?

    No.


  8. Can I pay credit card bill of others?

    Yes.


  9. Can Joint A/C holders avail the service?

    Yes. If the Joint A/C is of nature 'anyone can operate' or 'either or survivor', then 'Fund Transfer' can be enabled, otherwise 'Fund Transfer' will be disabled. Each owner of the Joint A/C should sign a separate application nominating a single owner to operate the A/C with or without 'Fund Transfer' service through Internet Banking and only the nominated person should fill up the Internet Banking application form.


  10. Which types of A/C can be added to ALTITUDE with Fund Transfer enabled?

    Savings/Current/SND/SOD, Individual A/C: Fund Transfer can be enabled.

    Savings/Current/SND/SOD, Joint A/C: Fund Transfer can be enabled if and only if A/C operation mode is 'anyone can operate' or 'either or survivor'.

    Current/SND/SOD, Proprietorship A/C: Fund Transfer can be enabled.

    Current/SND, Partnership A/C: Fund Transfer can be enabled if and only if A/C operation mode is 'anyone can operate' or 'either or survivor'.

    SOD, Partnership A/C: Fund Transfer cannot be enabled.

    Current/SND/SOD, Limited Company: Fund Transfer can be enabled.

    Savings, Trustee A/C: Fund Transfer can be enabled.

    Savings, Club/Society/School/College/University/Madrasha A/C: Fund Transfer can be enabled.

    Project Account (Public & Private Sector): Fund Transfer cannot be enabled.

    Joint Venture Account: Fund Transfer cannot be enabled.

    NGO Account (Local & Foreign): Fund Transfer cannot be enabled.

    Foreign Company/Organization: Fund Transfer cannot be enabled.


  11. How many accounts can be added?

    All accounts of same T24 Customer ID can be added.


  12. Does a Customer has to go to the home Branch to sign up for the service?

    No. The Customer may request any Prime Bank Branch to open ALTITUDE account.


  13. Can a NRB (Non-Resident Bangladeshi) avail the service?

    Yes, but with 'Fund Transfer' disabled.


  14. Can Branch open ALTITUDE account for a NRB (Non-Resident Bangladeshi) who is currently unable to come to Bangladesh?

    Yes, but with 'Fund Transfer' disabled.


  15. I have signed up for the service with one SB (Savings) and one FC (Foreign Currency) account with 'Fund Trasnfer' enabled. Can I debit from FC account?

    Even if the 'Fund Transfer' is enabled, using the FC account you will only be able to pay International Credit Card bill. For other fund transfer services, you will not be able to choose FC account as debit account, but other SB accounts can be chosen as usual.


  16. I have signed up for the service with one Non-Resident Taka Account (NRTA) and/or one Non-resident Investor's Taka Account(NITA) with 'Fund Trasnfer' enabled. Can I debit from this type of account?

    Even if the 'Fund Transfer' is enabled, you will not be able to debit from this type of account.


  17. What are the Security Features of ALTITUDE?

    ALTITUDE website is 'https' enabled which means that communication between client device and ALTITUDE server takes place over an encrypted as well as a secured channel. Look at the web address of the ALTITUDE web site: https://pib.primebank.com.bd

    ALTITUDE website is verified by Verisign with 'Verisign Class 3 Extended Validation SSL Certificate'. Verisign is the world's most renowned Certificate Authority (CA) for issuing SSL Certificates. You may click on the green bar beside or over the address bar when the ALTITUDE website is loaded to see the details of the Certificate.

    Two-factor authentication (2FA) is an approach to authentication which requires the presentation of "two or more" of the three authentication factors: "Something the user knows", "Something the user has", and "Something the user is". ALTITUDE uses Two-Factor Authentication (2FA) to authorize an Internet Banking User to perform any transaction. A user will need the Internet Banking Login ID and Password (Factor 1: Something the user knows) to login to the application. When the user initiates a fund transfer, a temporary secret code is sent to user's mobile's inbox (Factor 2: Something the user has), this code must be correctly given by the user to execute the fund transfer.

    Once a Customer logs in to ALTITUDE, if he/she stays idle for more than 5 minutes, his/her session will expire automatically and he/she will have to re-log in to ALTITUDE to access his/her A/C(s).

    If any Customer Information of ALTITUDE is to be changed, only user himself can place the request through ALTITUDE, Branch have the authority to authorize the request only, Branch itself can't initiate/make any change in the Customer information.

    Moreover, each activity of the ALTITUDE user is logged by ALTITUDE for audit trail.


  18. I want to know about the Self-registration Process

    I have been maintaining an account in Prime Bank, can I do self-registration?

    Ans: Yes, if you are maintaining a Savings Bank-Individual Operated Account only, then you can do self-registration.

     

    To avail this facility, which things do I require to have as a customer?

    Ans: Only 14/13 (old/new) digit account number along with registered email and mobile number.

     

    If I sign up by this self-registration process, can I avail all the Fund Transfer Facilities?

    Ans: Yes, if you select Fund Transfer: “Yes” option, you can avail all the available Fund Transfer facilities.

     

    Can I do self-registration without accepting the Terms and Conditions (T&C ) ?

    Ans: No, to do self-registration, you shall have to accept T&C. You may view the detailed T&C by clicking.

     

    Can I do self-registration with Fund Transfer-“No” option?

    Ans: Yes, you can. In that case, you cannot avail Fund Transfer facilities. After creating your own ALTITUDE ID, you can enable your Fund Transfer Mode by communicating our Contact Center later from your registered local mobile number or email address.

     

    I have not received my verification code(s), how may I get that?

    Ans: Please communicate our Contact Center from your registered local mobile number or email address.

     

    I found that my account number/type is not applicable for this self-registration process, what can I do?

    Ans: Please make sure that your account number is valid and Savings Bank with Individual Operated. For more, please communicate with our Contact Center from your registered mobile number or email address.

     

    I found that my contact number is not updated while inputting my account number, what can I do?

    Ans: Sorry, your contact information (mobile number and/or email ID) is not updated, please communicate with our Contact Center from your registered mobile number or email address.

    I have inputted my codes, then how may I set up my Login ID?

    Ans:

    • Setting up for Login ID, you need to follow:
      ID length is minimum 6 and maximum 32 character
      You can use Alphabet (A to Z), (a-z), Numeric (0-9)
      You can use both upper & lower case of Alphabet
      You can use only two special character: “.” & “_”
      No space is allowed in the Login ID
    • Setting Password:
      Password length is minimum 8 and maximum 32 character
      Your password needs at least 1 upper case, 1 lower case, 1 numeric (0-9) and 1 special character from the below:
      ! @ # $ % ^ & * ( )
      No space is allowed in the password

  19. FAQ on Fund Transfer from PBL Account to bKash Wallet through ALTITUDE

    How can I avail this service?

    Ans: If you have an account with Prime Bank with internet banking access-ALTITUDE, you can transfer fund from your bank account to any bKash customer account.

     

    Do I need to add bKash account as beneficiary? How can I do that?

    Ans: No, you can add bKash customer account as beneficiary while doing transaction or simply input valid bKash account to transfer fund.

     

    How many beneficiaries can be added as bKash account?

    Ans: There is no limit on the number of bKash accounts that can be added.

     

    What information do I need of the bKash customer?

    Ans: You will need to know bKash customer account number which is an 11-digit mobile number.

     

    Is there any charge for this service?

    Ans: No, there is no charge for transferring fund using this service.

     

    Are there any transaction limits for this kind of transaction?

    Ans: - Maximum Number of Transactions: 10 Per Day
    - Amount Per Transaction: Minimum Tk. 50 and Maximum Tk. 15,000
    Per Day Limit:
    - Maximum Tk. 30,000 to a single bKash account
    - Maximum Tk. 60,000 to more than one bKash account

     

    What if I have mistakenly credited a wrong bKash account?

    Ans: You have to be cautious while adding beneficiary. Please re-check the account number you will use to transfer fund. Mistaken fund transfer is in recipient's ownership and discretion.

     

    For account related query, where do I contact?

    Ans: You can reach out to Prime Bank's Helpdesk mail: pib@primebank.com.bd or contactcenter@primebank.com.bd and Contact Center by dialing Hot Line: 16218.


  20. FAQ on Inter Bank Account to Account RTGS Fund Transfer

    What is Real Time Gross Settlement (RTGS) Fund Transfer?

    Ans: RTGS is a real-time electronic fund transfer mechanism for domestic transactions worth Tk. 100,000 or above. Through RTGS, you can make real-time inter-bank fund transfer.

     

    Is the RTGS fund transfer real time?

    Ans: The transaction will be processed from 10:30 AM to 3:00 PM on a business day are processed and sent to beneficiary banks via Bangladesh Bank's server within 30 minutes.

     

    Is there any charge or fee on RTGS Inter Bank Fund Transfer?

    Ans: Yes, Tk. 100 (Inclusive of VAT)

     

    What are the amount and frequency limit for RTGS?

    Ans: - The maximum daily limit is BDT 500,000.
    - The maximum per transaction limit is BDT 500,000.
    - The maximum frequency per day is 5 number of transactions.

     

    Can I make RTGS Fund Transfer from my Foreign Currency Account?

    Ans: No. You can make only BDT payments to beneficiary bank accounts in Bangladesh.

     

    How long does it take for my fund to reach the beneficiary's account via RTGS

    Ans: - Transaction hour: 10:30 AM to 3:00 PM on a business day.
    - Processing time: Maximum 30 minutes via Bangladesh Bank's RTGS server.
    - Fund transfer requests made beyond the mentioned cut-off time, or on weekends / public holidays is processed in the next working day.
    You can reach out to Prime Bank's Helpdesk mail: pib@primebank.com.bd or contactcenter@primebank.com.bd and Contact Center by dialing Hot Line: 16218.


  21. FAQ on e-challan payment by ALTITUDE:

    What is e-challan payment?

    Ans: A receipt window of the Government of the People's Republic of Bangladesh where user can pay electronically any government fees & charges over online platform. For details, please visit http://echallan.gov.bd/about

     

    How many payments can I do in a single day?

    Ans: 20 number of payments.

     

    How much can I pay in a single transaction?

    Ans: Maximum Tk. 5,00,000

     

    How much can I pay in a single day?

    Ans: Maximum Tk. 10,00,000

     

    Is there any service charges or fees for this service?

    Ans: Yes, it will be applicable as per Bangladesh Government. It will be shown when you are making payment.

     

    How can I make any payment using echallan.gov.bd through Prime Bank ALTITUDE (Internet Banking)?

    Ans: - You just need to have an Internet Banking service - ALTITUDE with Prime Bank. Then, you need to visit http://echallan.gov.bd and select your desired service. Then, select Prime Bank under Net-Banking as a Payment mode.
    - After submitting all the required information, it will be redirected to Prime Bank ALTITUDE site, you will be required to enter your login ID and Password.
    - Then, OTP will be sent to your registered mobile number.
    - Enter the OTP to complete the transaction.
    For details, please visit http://echallan.gov.bd/FAQ. You can reach out to Prime Banks Helpdesk mail: pib@primebank.com.bd or contactcenter@primebank.com.bd and Contact Center by dialing Hot Line: 16218.


  22. FAQ on Fund Transfer from PBL Account to Nagad Wallet through ALTITUDE

    How can I avail this service?

    Ans: If you have an account with Prime Bank with internet banking access-ALTITUDE, you can transfer fund from your bank account to any Nagad customer account.

     

    Do I need to add Nagad account as beneficiary? How can I do that?

    Ans: No, you can add Nagad customer account as beneficiary while doing transaction or simply input valid Nagad account to transfer fund.

     

    How many beneficiaries can be added as Nagad account?

    Ans: There is no limit on the number of Nagad accounts that can be added.

     

    What information do I need of the Nagad customer?

    Ans: You will need to know Nagad customer account number which is an 11-digit mobile number.

     

    Is there any charge for this service?

    Ans: No, there is no charge for transferring fund or to receive fund using this service.

     

    Are there any transaction limits for this kind of transaction?

    Ans: - Maximum Number of Transactions: 10 Per Day
    - Amount Per Transaction: Minimum Tk. 50 and Maximum Tk. 15,000
    Per Day Limit:
    - Maximum Tk. 30,000 to a single or more than one Nagad account

     

    What if I have mistakenly credited a wrong Nagad account?

    Ans: You have to be cautious while adding beneficiary. Please re-check the account number you will use to transfer fund. Mistaken fund transfer is in recipient's ownership and discretion.

     

    For account related query, where do I contact?

    Ans: You can reach out to Prime Bank's Helpdesk mail: pib@primebank.com.bd or contactcentre@primebank.com.bd and Contact Center by dialing Hot Line: 16218.

ALTITUDE is developed and maintained by Information Technology Division, Prime Bank Limited 2023 All rights reserved
ALTITUDE is developed and maintained by Information Technology Division Prime Bank Limited 2023 All rights reserved